wenpkr Privacy Policy

1. Introduction

wenpkr ("we", "us", "our") is committed to protecting the privacy and security of the personal information you provide when using the wenpkr platform at wenpkr.club ("the Platform"). This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, how we protect it, and the rights you have regarding your data.

By registering for an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the wenpkr Terms & Conditions. If you disagree with any aspect of this Policy, please do not use the Platform.

2. Personal Data We Collect

2.1 Registration Data

When you create a wenpkr account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 or older)
• Email address
• Residential address (city, province, country)
• Mobile phone number
• Username and password (stored in hashed form; we never store plain-text passwords)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering and Know Your Customer requirements, we may collect copies of identity documents including your CNIC (Computerised National Identity Card), passport, or other government-issued photo identification, as well as proof of address documents where required.

2.3 Financial Data

When you make deposits or withdraw funds, we collect payment-related data including your JazzCash or Easypaisa mobile number, bank account details (for HBL, UBL, Meezan Bank, or Bank Alfalah transfers), cryptocurrency wallet addresses (for USDT transactions), and transaction histories. We do not store full bank card numbers on our servers.

2.4 Transaction and Gaming Activity Data

We maintain records of all deposits, withdrawals, bets placed, games played, and account balance changes. These records are necessary for account management, dispute resolution, and regulatory compliance.

2.5 Technical and Usage Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, session duration, pages viewed, and referring URLs. This data is used to improve Platform performance and detect fraudulent access.

2.6 Communications Data

If you contact our support team, we retain records of that correspondence, including email content, subject lines, and timestamps, for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

wenpkr uses the personal data we collect for the following purposes:

• Account management: creating, maintaining, and securing your wenpkr account.
• Identity verification: confirming that you are who you say you are, and that you are 18 or older, in compliance with our legal obligations.
• Transaction processing: processing PKR deposits and withdrawals via JazzCash, Easypaisa, and Pakistani bank transfers.
• Customer support: responding to your queries, complaints, and account-related requests.
• Fraud prevention and security: detecting and preventing unauthorised access, cheating, collusion, money laundering, and other prohibited conduct.
• Responsible gaming: monitoring play patterns to identify potential problem gambling behaviour and enforcing deposit limits, cooling-off periods, and self-exclusion requests.
• Legal and regulatory compliance: maintaining records as required by applicable laws and regulations, and responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: analysing usage data in aggregate or anonymised form to improve Platform performance, game offerings, and user experience for Pakistani players.
• Marketing communications: sending promotional emails and notifications to players who have consented to receive them (see Section 12).

4. Legal Basis for Processing

wenpkr processes your personal data on the following legal bases:

• Contract performance: processing is necessary to provide the services you have registered for, including account operation, payment processing, and game access.
• Legal obligation: we are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: we process certain technical and usage data on the basis of our legitimate interest in securing the Platform, preventing fraud, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: where we rely on consent – for example, for marketing communications – you may withdraw that consent at any time by contacting us or using the unsubscribe mechanism in our emails.

5. Cookies and Tracking Technologies

wenpkr uses cookies and similar tracking technologies to operate the Platform, maintain your login session, and gather usage analytics. The types of cookies we use include:

• Essential cookies: required for the Platform to function. These cannot be disabled without breaking core functionality such as maintaining your login session and remembering your language preference.
• Analytics cookies: used to understand how players interact with the Platform in aggregate, to identify performance issues, and to guide product improvements. Analytics data is processed in anonymised or pseudonymised form.
• Preference cookies: remember your settings and personalisation choices within the Platform.

You can control non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the Platform.

6. Sharing Your Data with Third Parties

wenpkr does not sell or rent your personal data to third parties. We share data only in the following circumstances:

• Payment processors: your payment data is shared with JazzCash, Easypaisa, and relevant Pakistani banking institutions solely to process your deposits and withdrawals.
• Identity verification providers: KYC document data may be processed by certified third-party verification service providers operating under strict data processing agreements with wenpkr.
• Game providers: your account identifier and session token are shared with game software providers to deliver game content. Game providers do not receive your full name, address, or payment details.
• Regulatory and law enforcement authorities: we will disclose personal data where required to do so by law, court order, or a lawful request from a regulatory or law enforcement body.
• Professional advisors: lawyers, auditors, and accountants engaged by wenpkr may access relevant personal data under strict confidentiality obligations.

All third parties with whom wenpkr shares personal data are required to handle that data in accordance with applicable privacy laws and our data processing requirements.

7. International Data Transfers

wenpkr may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, wenpkr implements appropriate safeguards to ensure your data receives a level of protection consistent with the standards described in this Policy. These safeguards may include contractual data protection clauses, certification mechanisms, or transfers to jurisdictions that provide adequate data protection standards.

8. Data Security

wenpkr employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, role-based access controls limiting data access to authorised personnel, regular security audits and penetration testing, and two-factor authentication options for player accounts.

No method of electronic storage or transmission is 100% secure. While wenpkr takes all reasonable steps to protect your data, we cannot guarantee absolute security. If you become aware of any potential security breach affecting your wenpkr account, please notify us immediately at [email protected].

9. Data Retention

wenpkr retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by law. As a general guide:

• Account and identity data is retained for the duration of your active account and for a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for up to three years from the date of the interaction.
• Technical log data is retained for up to 12 months from collection, unless required for active fraud investigation.

After applicable retention periods, personal data is securely deleted or irreversibly anonymised.

10. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data wenpkr holds about you:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict processing of your data in certain circumstances, for example while a correction request is pending.
• Right to object: you may object to processing based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact wenpkr support at [email protected] (do not click – copy the address manually). We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

11. Children and Minors

The wenpkr Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from persons under 18 years of age. If we discover that a minor has registered an account, that account will be immediately closed and all associated data will be deleted. If you believe a minor has created a wenpkr account, please contact us at [email protected] immediately.

12. Marketing Communications

wenpkr may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers. We will only send you marketing communications where you have provided your consent to receive them during registration or through your account notification settings.

You may opt out of marketing communications at any time by using the unsubscribe link included in every marketing email, adjusting your notification preferences in your wenpkr account settings, or contacting support at [email protected]. Opting out of marketing communications does not affect transactional communications (such as deposit confirmations and withdrawal notifications), which are sent as part of the service.

wenpkr does not send marketing communications to players who have applied a self-exclusion or cooling-off period to their account.

13. Changes to This Privacy Policy

wenpkr reserves the right to update this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Where changes are material, we will endeavour to notify registered players by email. Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

14. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data wenpkr holds about you, please contact our support team. Email address: [email protected] (plain text only – do not click; copy the address manually into your email client). We aim to respond to all privacy enquiries within 10 business days.